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[…]“social media is the new word of mouth,” but what does that phrase really mean? Is social media really replacing word of mouth advertising? Are more people using social media than they are talking to people face-to-face? To help get to the bottom of this, we did a little research into what the data about word of mouth and social media tells us. Here’s what we found. Word of Mouth Is Still Word of Mouth According to Nielsen, 92% of consumers trust recommendations from friends and family above all other forms of advertising. This makes sense: unless your friend or family member […]
[…]changes, and what was once a great way to share content with your followers no longer works. As social media evolves, businesses using social media will have to change, too. Common social media marketing challenges include truly connecting with your audience on a personal level, building a solid marketing strategy, providing consistently strong content, and getting others to share your content. Connecting with Your Audience on Social Media As a business using social media to connect with your audience, you have to engage with your followers and not just lecture to them. This means that even if you have automated […]
Much of the advice we gave on non-profit social media also applies to doing social media for small business. When you’re a small business owner, the temptation to treat your social media as your main venue for driving sales can be overwhelming. As we explain below, however, being too aggressive with sales language, posting inflammatory content, or slamming the competition on social media can be major traps and can actually hurt your sales in the long run. To help you avoid these and other pitfalls, below we share 3 do’s and don’ts for doing social media for small business. Social […]
[…]media strategies are no longer optional for businesses or non-profits. Customers and donors use social media to vet new products with their friends, to learn more about a business before purchasing, to learn more about a charity or cause before donating, and to interact with customer service if there’s a problem or just want to express their brand loyalty. Keeping on top of social media can be expensive. In sheer hours alone, you may find you’re engaging too much with your social media channels. Working to supercharge your social media strategies doesn’t have to break the bank, however, if you […]
[…]online venues like social media that allow for less screening and less predictability. Although social media, like any form of public communication, contains inherent risks, using social media in healthcare can help organizations differentiate their services in an increasingly competitive market. People Trust Online Health Information According to Ad Week, 40% of healthcare consumers trust health-related information they find online. To meet this growing demand for online information, approximately 70% of healthcare organizations use social media as part of their advertising strategy. This cultural change is significant, but also differs by generation. For example, 18 to 24 year olds are twice […]
[…]organizations can use social media to create a healthy buzz. We’ve also explained that social media is not magic: simply having Facebook and Twitter accounts does not automatically mean that your healthcare organization is reaching and engaging your stakeholders through social media. You also know what a healthy buzz could produce for your organization: meaningful relationships with your existing and future stakeholders. That seems like a lofty outcome. But, as other healthcare organizations have proven, it is achievable. Let’s investigate how healthcare organizations can use social media to build good relationships with their stakeholders. Way #1: Promotion One of the most […]
[…]Facebook, Twitter, and LinkedIn profiles. Below we share 3 tips for success when doing social media for non-profits. But, What Does Social Media for Non-Profits Even Look Like These Days? A lot of our non-profit clients start out by asking us what social media platforms they should use. We answer that it depends on the cause they represent and who they are trying to reach. The best way to decide on what social media platforms to use is to start a profile and see who’s on there. If you are trying to reach medical professionals in your local area, log into […]
[…]Given this perspective, it’s no wonder that businesses seek control over what is posted on social media. This train of thought often results in a social media policy, or a list of rules for what employees can post on social media. Unfortunately, overly strict social media policies can leave employees, volunteers, and other stakeholders feeling as though they are operating under a gag order. At the same time, if you don’t adopt a social media policy for your small business, you might open Facebook or some other channel some day to see posts you don’t approve of. Worse, your customers might […]
[…]running. To help expedite the process, we’ve gathered a few of our favorite non-profits on social media for you here. Non-Profit #1: National Geographic’s Instagram (@natgeo) As you know, Instagram is one of the most popular social media platforms out there that you’re going to want to get your non-profit an account on. However, unlike Facebook or Twitter, Instagram relies almost entirely on your followers viewing your posts on their mobile devices. Although you can access Instagram from a web browser, the platform has made a name for itself on its mobile-friendly app with its easy-to-use and enjoyable photo features. One […]
[…]you will have a 200% increase in the number of new customers who find your website. So why use social media for your business? Because there are lots and lots of people who log on to each platform. And many of them could be potential customers, if you know where to look. Below we explore who’s on social media to give you a more in-depth idea of who you’re targeting when you post. Not All Social Media Sites Are Alike Although it is estimated that over 500 social media sites exist, only a few high-performing sites are financially solvent and […]