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{"id":6907,"date":"2018-09-18T14:20:32","date_gmt":"2018-09-18T18:20:32","guid":{"rendered":"https:\/\/www.contentgarden.org\/?p=6907"},"modified":"2019-01-15T15:05:21","modified_gmt":"2019-01-15T19:05:21","slug":"learn-usability-online-class-for-the-society-for-technical-communication","status":"publish","type":"post","link":"https:\/\/www.contentgarden.org\/learn-usability-online-class-for-the-society-for-technical-communication\/","title":{"rendered":"Learn Usability: Online Class for the Society for Technical Communication"},"content":{"rendered":"

\"A<\/a><\/p>\n

Looking to learn usability?\u00a0Is your organization struggling to create usable websites, documentation, or applications? Are you getting a lot of customer complaints about your products or services and you\u2019re not sure where to start? Guiseppe Getto<\/a>, the President and Founder of Content Garden, will be teaching an online course for the Society for Technical Communication starting July 10th, 2018 entitled “Usability 101: What Every Organization Needs to Know<\/a>.”<\/p>\n

Why You Should Learn Usability<\/h3>\n

Usability is still one of the main factors in customer\u00a0retention, customer acquisition, and customer\u00a0satisfaction. Many modern-day\u00a0consumers won’t\u00a0buy from a poorly designed website. Follow-up content such as\u00a0user documentation, troubleshooting, and how-to tutorials often determine whether customers will become\u00a0repeat customers.<\/p>\n

Here are some relevant statistics about usability:<\/p>\n